Privacy Policy

Cariati Law (“Cariati Law,” “we,” “us,” or “our“) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website (the “Site“), contact us, or use our online services.

Important: This Privacy Policy is provided for general information only and is not legal advice. Privacy laws can be complex and fact-specific. You should have a qualified lawyer review this policy for your specific operations and compliance.

1) Scope and applicable law

We operate in Ontario, Canada. We generally handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Ontario laws and professional obligations.

This Privacy Policy applies to personal information collected through:

• The Site
• Online forms (including consultation/contact forms)
• Email, phone, SMS/text, and other communications with us
• Analytics and similar technologies used on the Site

2) What personal information we collect

“Personal information” generally means information about an identifiable individual.

Depending on how you interact with us, we may collect:

• Contact information: name, email address, phone number, mailing address
• Case-related information you choose to provide: details about an incident, injuries, dates, locations, insurers, medical providers, and other information relevant to a potential claim
• Communication content: messages you send to us, call notes, and correspondence
• Technical and usage information: IP address, device identifiers, browser type, operating system, pages viewed, referring/exit pages, approximate location (e.g., city), and timestamps
• Cookies and similar identifiers: as described in Section 6

We do not intentionally collect sensitive personal information unless you choose to provide it (for example, health or injury details in a consultation request).

3) How we collect personal information

We collect personal information in several ways, including:

• Directly from you when you fill out a form, request a consultation, call, email, or otherwise contact us
• Automatically through cookies and similar technologies when you use the Site
• From third parties where permitted by law (for example, service providers, advertising platforms, or referral sources), and where relevant to providing services or evaluating a potential matter

4) How we use personal information

We may use personal information to:

• Respond to inquiries and communicate with you
• Evaluate whether we can assist you and determine potential next steps
• Provide legal services if you become a client (subject to a separate retainer agreement)
• Operate, maintain, and improve the Site and user experience
• Protect our rights and safety and the rights and safety of others
• Detect, prevent, and address fraud, security incidents, or technical issues
• Comply with legal and regulatory obligations
• Send marketing communications where permitted by law and subject to your choices (see Section 8)

5) No solicitor-client relationship through the website

Contacting us through the Site, email, or other channels does not automatically create a solicitor-client relationship.

Do not send confidential or time-sensitive information through the Site unless and until we have confirmed in writing that we represent you.

6) Cookies, analytics, and similar technologies

We may use cookies, pixels, tags, and similar technologies to:

• Remember preferences
• Understand how visitors use the Site
• Measure and improve performance
• Support advertising and remarketing (where used)

Your choices
You can control cookies through your browser settings and, where available, our cookie banner/consent tool. If you disable cookies, some Site features may not function properly.

Analytics
We may use third-party analytics services (such as Google Analytics) to help us understand Site traffic and usage. These providers may collect information about your use of the Site over time and across different websites.

7) Third-party services and links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies.

8) Marketing communications

Where permitted by law, we may send you marketing or informational communications (for example, newsletters, firm updates, or legal information).

You can opt out at any time by:

• Using the unsubscribe link in an email (if provided)
• Contacting us using the information in Section 16

Even if you opt out of marketing, we may still send non-promotional messages (for example, responses to inquiries or administrative messages).

9) Disclosure of personal information

We do not sell personal information.

We will not disclose your personal information to third parties unless:

• You agree (for example, you ask us to share information with a specific person or organization, or you provide consent for a specific purpose), or
• We are required or permitted to do so by law (for example, to comply with a court order, respond to a lawful request, or to protect rights and safety).

10) Cross-border processing

In some cases, our service providers may store or process information outside Canada (for example, in the United States). When information is processed outside Canada, it may be subject to the laws of that jurisdiction and may be accessible to law enforcement or other authorities.

We take reasonable steps to require service providers to protect personal information in a manner consistent with this Privacy Policy.

11) Safeguards and security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

However, no method of transmission over the internet or electronic storage is 100% secure. You use the Site and communicate with us at your own risk.

12) Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with legal and professional obligations, and to resolve disputes.

Retention periods vary depending on the type of information and the reason it was collected.

13) Access, correction, and withdrawal of consent

Subject to applicable law, you may request:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Withdrawal of consent for certain uses (where consent is the legal basis)

To make a request, contact us using the information in Section 16. We may need to verify your identity before responding.

14) Children and minors

The Site is not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors without appropriate consent.

If you believe a minor has provided us personal information, contact us and we will take reasonable steps to address the issue.

15) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Effective date” at the top indicates when this Privacy Policy was last revised.

Your continued use of the Site after changes are posted means you accept the updated Privacy Policy.

16) Contact us

If you have questions about this Privacy Policy or our privacy practices, or if you want to request access or correction, contact:

Cariati Law Attention: Privacy Officer
Email: info@cariatilaw.com
Phone: +1 905-629-8040
Mailing address: 2600 Skymark Ave Building 12, Mississauga, ON L4W 5B2, Canada

If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada.